Helpful Links
We are a registered SSR, TAC and WorkSafe Victoria provider, and our rates are charged in accordance with the relevant price guides for each scheme.
SWe are a registered NDIS, TAC & WorkCover (WorkSafe Victoria) provider and our rates are charged according to their price guides.
NDIS (National Disability Insurance Scheme)
Information about NDIS Providers
Phone: 1800 800 110 National Contact Centre open Monday to Friday 8am to 8pm (local time).
Email: enquiries@ndis.gov.au
To find a local office in your area: https://www.ndis.gov.au/contact/locations
TAC (Transport Accident Commission) for eligible road accident claims in Victoria
Where to find basic client information
Information regarding Attendant Care – what it is, what TAC can pay for, approved providers
Contact TAC:
1. Use the myTAC app or web portal to send and receive messages. You can also send them documents, receipts and requests for reimbursement
2. Use their Contact us online form
3. If you have a direct line for your TAC claims manager you can contact them on that number.
4. Call 1300 654 329. Their phone lines are open between 8.30am and 5.30pm Monday to Friday. Please listen carefully as they have updated their menu options.
If you need to speak to a counsellor urgently after hours, please call Lifeline on 13 11 14.
Useful websites
The National Disability Abuse & Neglect Hotline – reporting abuse and neglect of people with disability 1800 880 052
The NDIS Quality & Safeguards Commission – to make a complaint about NDIS services 1800 035 544
Carers Victoria – support and information for unpaid family carers. Phone 1800 514 845
Victorian Disability Worker Commission – support worker regulation, registration and complaints Phone 1800 497 132
DARU Disability Advocacy Resource Unit – advice and information on disability advocacy 9639 5807
BrainLink – support and information for people living with an Acquired Brain Injury and their carers 1800 677 579
BIM Brain Injury Matters – self-advocacy and support for people living with an Acquired Brain Injury (ABI) 9639 7222